Last updated: April 2026
These Terms of Service govern your use of the ClientDriven platform and services. By creating an account or using ClientDriven in any way, you agree to these terms in full. If you do not agree, do not use the service. ClientDriven is operated from Limassol, Cyprus. For questions about these terms, contact us at info@clientdriven.me.
ClientDriven is a done-for-you platform for appointment-based and service businesses. Depending on the solutions you select, our service may cover booking and messaging, a Voice AI receptionist, social media content and advertising management, and custom app development.
Our service may include:
Only the solutions agreed for your account are provided. Each solution has its own scope, deliverables and pricing, as set out in your package, quote, or onboarding agreement.
ClientDriven uses third-party infrastructure and service providers, including backend platforms where needed, to support delivery of the service.
ClientDriven is a software and setup service. We are not a booking marketplace and we do not directly manage your business operations, staff, scheduling decisions, or customer relationships. We are also not responsible for the decisions you make based on Voice AI call outcomes, social media results, or data held in a custom app.
To use ClientDriven, you must be at least 18 years old, operate a legitimate business, or have the authority to act on behalf of one. You must provide accurate, current, and complete information when creating your account or interacting with our service.
You are responsible for keeping your login credentials secure and for any activity that occurs under your account. Accounts must not be created using false, misleading, or impersonated information. We reserve the right to suspend or terminate accounts that violate these terms or are used fraudulently or abusively.
Account access is provided for use by your business. Access must not be shared improperly or used for purposes other than operating your own business through the platform. Misuse of account access may result in restriction, suspension, or termination of the account.
ClientDriven operates on a subscription basis. Pricing is custom and depends on the package, business needs, setup requirements, and services selected.
Subscription fees, included features, and any SMS allowances are agreed during signup, onboarding, or through a custom quote or order confirmation.
Subscriptions renew according to the billing cycle agreed for your account, unless cancelled. By subscribing, you authorise ClientDriven to charge your saved payment method on each renewal date.
If a renewal payment fails, your account may enter a grace period. If payment is not resolved within a reasonable time, access to the service may be limited or suspended until billing is brought up to date.
All prices are in Euros and inclusive of applicable VAT where required, unless stated otherwise.
SMS usage depends on the package, bundle, or agreement selected for your account.
If your subscription includes SMS allowances, those are defined as part of your chosen package, custom quote, or onboarding agreement.
Additional SMS credits or messaging bundles may be purchased where available. Pricing and quantity for additional usage are shown at the time of purchase or provided directly by ClientDriven.
Unless otherwise stated in your package or agreement, unused monthly allowances do not roll over to the next billing period.
ClientDriven uses third-party SMS delivery providers. While we make every effort to ensure reliable delivery, 100% delivery cannot be guaranteed, as it depends on factors outside our control, including mobile network availability, carrier filtering, recipient handset status, and third-party provider performance.
Voice AI usage is measured in minutes or calls as defined in your package. Included allowances do not roll over unless stated otherwise, and additional usage may be charged. Voice AI is automated software: it can misunderstand callers, and we do not guarantee that every call is answered, correctly interpreted, or converted into a booking. You are responsible for reviewing call outcomes, for the greeting and information the assistant gives on your behalf, and for complying with any local rules on call recording and notice to callers.
The number of posts, videos, campaigns and revisions included is defined in your package or agreement. You must provide the access, source material and approvals we need, and you confirm you hold the rights and permissions for any material you send us. Advertising budgets are paid to the platforms by you or billed as agreed, and are separate from our service fee. We do not guarantee any specific reach, engagement, follower growth, leads or sales, and we are not responsible for decisions, restrictions, rejections or account actions taken by third-party platforms.
Custom app projects are delivered according to the scope agreed in writing. Work outside that scope is treated as a new request and may be quoted separately. Timelines depend on your feedback, approvals and the material you provide. Hosting, maintenance and support continue only while the related subscription or agreement is active, and ClientDriven retains ownership of its underlying platform, frameworks and reusable components, while your business data and content remain yours.
Subscription payments and setup-related charges are non-refundable once the relevant billing or service period has started, unless otherwise agreed in writing.
No partial refunds are issued for unused time within an active billing period.
SMS purchases, add-ons, usage bundles, or credited top-ups are non-refundable once purchased or applied to your account. The same applies to Voice AI usage already consumed, social media content already produced or published, advertising spend already placed with a platform, and custom app development work already carried out.
If you believe you were charged in error, contact us at info@clientdriven.me within 14 days and we will review the case.
You may cancel your subscription from your account settings, billing portal, or by contacting ClientDriven where applicable.
Cancellation takes effect at the end of your current billing period unless otherwise stated in your package or agreement. After that, access to the service may be disabled.
ClientDriven may suspend or terminate accounts for non-payment, breach of these terms, fraud, abuse, or unlawful use of the service.
You agree not to use ClientDriven to:
We reserve the right to suspend or terminate accounts immediately if we detect misuse of the messaging system or any activity that violates these terms.
The service is provided on an "as available" basis. Uninterrupted or error-free operation is not guaranteed.
Downtime, scheduled maintenance, updates, third-party outages, and other technical interruptions can occur from time to time.
You are encouraged to keep your own exports or copies of important business data where appropriate.
In relation to your customers' personal data, you generally act as the data controller and ClientDriven generally acts as a processor or service provider on your behalf. ClientDriven may also process certain data for its own legal, billing, security, and operational purposes. You are responsible for ensuring you have a lawful basis to use your customers' personal data and to send messages to them. Our full data practices are described in our Privacy Policy.
All content, design, code, and materials within the ClientDriven platform are the intellectual property of ClientDriven. You may not copy, reproduce, reverse engineer, or distribute any part of the platform without written permission. Your business name, logo, and content you provide for setup remain your property. By providing them, you grant ClientDriven a limited licence to use them solely for configuring and operating the service for you.
The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, ClientDriven shall not be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, bookings, clients, or data, arising from your use of the service.
We do not guarantee uninterrupted operation of the platform, perfect delivery of every message, correct handling of every Voice AI call, any particular social media or advertising outcome, or error-free operation of a custom app.
Our total liability to you in any circumstances shall not exceed the amount you paid to ClientDriven in the 30 days prior to the event giving rise to the claim.
ClientDriven may update, modify, improve, or discontinue parts of the service, features, packages, integrations, or functionality at any time. Reasonable notice will be given where material changes affect active customers. These Terms of Service may also be updated from time to time, and the date at the top of this page will reflect the latest version. Continued use of the platform after changes constitutes acceptance of the updated terms.
These terms are governed by the laws of the Republic of Cyprus. Any disputes arising from these terms or your use of ClientDriven shall be subject to the exclusive jurisdiction of the courts of Cyprus.
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