Last updated: April 2026
ClientDriven is a business platform for appointment-based and service businesses. Our solutions include the booking and messaging system, the Voice AI receptionist, social media content creation and advertising management, and custom app development. We are operated by ClientDriven, based in Limassol, Cyprus.
If you have any questions about this Privacy Policy or how we process data, you can contact us at:
We collect different types of information depending on how you use ClientDriven.
When you create an account, we may collect details such as your name, business name, email address, phone number, and login details.
During onboarding or account setup, we may collect information about your business, including staff details, services, working hours, booking preferences, contact details, and related setup information required to configure your system.
Payments are processed by third-party payment providers such as Stripe. We do not store your full card details on our servers. We may store billing-related information such as customer ID, subscription status, invoices, and payment history.
We may log message-related activity associated with your account, such as message type, timestamp, recipient number, sender details, delivery status, and related usage records. This information may be used for reporting, service delivery, support, and billing.
If you contact us by email, forms, chat, or support channels, we may store your messages and contact details so we can respond and maintain support records.
If you use our Voice AI receptionist, we process call-related data such as the caller's phone number, call time and duration, call recordings and transcripts where enabled, the outcome of the call, any appointment or enquiry details captured, and usage records used for reporting and billing.
If you use our social media service, we process the photos, videos, captions and other material you send us, along with the account or advertising access you grant us to publish on your behalf, and performance data such as reach, engagement, ad spend and results reported by the platforms.
If we build a custom app or internal system for you, we process the business information, workflows, files and records you provide or store in it in order to build, host, operate, support and maintain that application for you.
We may collect technical data such as login activity, browser type, device information, IP address, pages viewed, and general platform usage data to operate, secure, maintain, and improve the service.
We use your information to:
We do not sell your personal data to third parties.
If you use ClientDriven to send booking confirmations, reminders, follow-ups, updates, or similar messages, we process your clients' contact details and related message data on your behalf for the purpose of delivering and managing those communications.
The same applies to the other solutions we provide: calls handled by the Voice AI receptionist may involve your callers' phone numbers, recordings, transcripts and enquiry details; social media content you send us may contain images or videos of identifiable people; and custom apps we build may store records about your own customers, staff or suppliers.
You remain responsible for ensuring you have the appropriate legal basis and permissions to use your clients' personal data, to send messages to them, to record or transcribe calls where required by local law, and to publish photos or videos in which they appear.
In relation to your clients' personal data, you generally act as the data controller and ClientDriven acts as a processor or service provider on your behalf, except where we are required to process data for our own legal, security, billing, or operational purposes.
We share personal data only with service providers and infrastructure partners that help us operate ClientDriven and deliver the service.
These may include providers for:
Key providers we may use include Stripe, GoHighLevel, Base44, Evremas, Retell AI, Google, Meta (Facebook and Instagram), TikTok, and SMS delivery providers connected to the service.
We share data only where necessary to provide the service, operate the platform, comply with legal obligations, or protect our legitimate business interests.
We retain personal data for as long as necessary to provide the service, maintain business and billing records, comply with legal obligations, resolve disputes, and enforce our agreements.
In general:
When data is no longer required, we will delete it or anonymise it where appropriate.
If you are located in the European Union, European Economic Area, or a jurisdiction with similar privacy rights, you may have the right to:
To exercise your rights, contact us at info@clientdriven.me. We will respond within a reasonable time and in accordance with applicable law.
ClientDriven uses cookies and similar technologies to operate the website and platform, remember preferences, improve performance, and, where permitted, measure usage or support marketing activities.
Some cookies are strictly necessary for the website or platform to function. Other cookies, such as preferences, analytics, or marketing cookies, are used only where applicable and, where required by law, only with your consent.
You can manage your cookie choices through our cookie banner or cookie settings panel at any time. For more information, please see our Cookie Policy.
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.
This includes measures such as encrypted HTTPS connections, access controls, and the use of third-party providers that apply recognised security standards appropriate to their services.
However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
ClientDriven is intended for business use and is not directed to children. We do not knowingly collect personal data from anyone under the age of 18.
We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, or how we process data.
When we make updates, we will revise the "Last updated" date at the top of this page. If changes are material, we may provide additional notice, such as by email or through the platform.
If you have questions about this Privacy Policy or how we process personal data, contact us at:
We process personal data under one or more of the following legal bases, depending on the context of the processing:
Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Some of our service providers and infrastructure partners may process personal data outside the European Economic Area (EEA).
Where this happens, ClientDriven uses appropriate safeguards required by applicable law, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms, to ensure that personal data continues to receive an appropriate level of protection.
If you booked an appointment, received a message, or otherwise interacted with a business that uses ClientDriven, that business is generally the controller of your personal data in connection with that interaction.
Requests to access, correct, delete, or port your personal data, or to object to or restrict its processing, should usually be directed to that business in the first instance.
Where applicable and permitted by law, ClientDriven may assist the relevant business in responding to such requests as part of the services we provide to them.
We use necessary cookies to make ClientDriven work. With your permission, we also use analytics and marketing cookies to improve the site and understand performance.